Category Archives: Customer Service

A Trip to the Gynecologist

A few weeks ago it was time for me to make a routine visit to the gynecologist. Right before going, I went for a trip to my hair dresser, Crissy King, in Oakland. Crissy and I shared horror stories about … Continue reading

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Zappos

I recently had the opportunity to go to a two-day Customer Service Boot Camp at the Zappos Headquarters in Las Vegas, Nevada. It was an amazing experience to be immersed at Zappos with 22 other business owners and company executives … Continue reading

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