Monthly Archives: May 2012


I recently had the opportunity to go to a two-day Customer Service Boot Camp at the Zappos Headquarters in Las Vegas, Nevada. It was an amazing experience to be immersed at Zappos with 22 other business owners and company executives … Continue reading

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Improv in Business

The skills needed for improv – inventiveness, flexibility, quickness, the ability to incorporate new ideas as they appear moment to moment are precisely the same skills we need in business. How many entrepreneurs go through their whole day as if … Continue reading

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